Terms and conditions.

I. Terms.

  1. Data Controller and operator of the website www.obuddy.eu (hereinafter referred to as the Data Controller) is MB Retail Bees, company code 306224944, VAT payer code LT100015650514, registered address Žaliųjų ežerų str. 240-3, Vilnius, 08471, Republic of Lithuania, email address – hello@obuddy.eu.
  2. Buyer – a natural or legal person who has purchased Goods in the online store www.obuddy.eu
  3. Parties – Buyer and Seller together.
  4. www.obuddy.eu – online store, with the web address www.obuddy.eu
  5. Personal data – any information related to a natural person – data subject, whose identity is known or can be directly or indirectly identified using such information as personal code, one or more physical, physiological, psychological, economic, cultural, or social characteristics.
  6. Return form – a standardized form that can be filled out to exercise the right to refuse Goods.
  7. Goods – everything traded in the online store www.obuddy.euSeparately in the Rules, the terms "goods" mean both singular and plural.
  8. Terms and Conditions of Purchase and Sale (hereinafter referred to as the Rules) regulate the rights, obligations, Goods prices, payment terms, deadlines, delivery, quality guarantee of Goods, return and exchange of Goods, and liabilities of the Buyer and the Seller.
  9. Privacy Policy – a document approved by the Seller, outlining the basic rules for the collection, accumulation, processing, and storage of Personal data using www.obuddy.eu.

II. General Provisions

  1. These Terms of Purchase and Sale, once approved by the Buyer (after familiarizing themselves with the Rules and checking the box next to the statement "I have read and agree to the terms and conditions of the page"), constitute a legally binding document for the parties, establishing the rights and obligations of the Buyer and the Seller, the conditions for the acquisition and payment of Goods, the procedure for the delivery and return of Goods, the liability of the parties, and other provisions related to the purchase and sale of Goods in the online store.
  2. The Seller reserves the right to change, amend, or supplement the Rules at any time, taking into account the requirements set by legal acts.
  3. By confirming the Rules, the Buyer affirms that they have the right to purchase goods in www.obuddy.eu online store.
  4. We also inform that these Rules may be changed in accordance with changes in legal regulation. Each time the Buyer places an order for Goods, we recommend reviewing the Rules to ensure that the Buyer fully understands the conditions under which the order will be placed in a specific case.
  5. The Buyer must familiarize themselves with the Privacy Policy approved by the Seller. The Buyer expresses their consent or disagreement with specific ways of using their Personal data in accordance with the Privacy Policy.
  6. If the Seller is obliged or has the right to provide documents or information to the Buyer by email, in all cases, the responsibility for providing a valid and Buyer-owned email address rests with the Buyer.

III. Privacy Policy

  1. MB Retail bees, conducting electronic commerce, complies with the Republic of Lithuania Law on Personal Data Protection, the General Data Protection Regulation (EU) 2016/679, and other legal acts regulating the processing, storage, and implementation of Personal Data.
  2. The Privacy Policy is an integral part of the Rules.

IV. Goods

  1. Images of Goods presented in the online store are for illustrative purposes. Despite the Seller's efforts to accurately depict the colors of the Goods, the Seller cannot guarantee that the Buyer's device screen will precisely reflect the colors of the Goods. The Buyer understands that the Goods may slightly differ from their images.
  2. The packaging of the Goods may vary from what is shown in the images on the online store.
  3. All Goods presented in the online store are available to the Buyer. In the event that the ordered Goods are no longer available, the Buyer is promptly notified by email or other means (phone call and/or SMS), and the fulfillment of such Goods' order is terminated.
  4. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer, having selected the item(s) to be purchased and formed the shopping cart, clicks on the "Order" link, and when the Seller, contacting the Buyer by the provided phone or email, confirms the order by sending an email about the order confirmation.
  5. Each purchase-sale agreement concluded between the Buyer and the Seller is recorded and stored in the online store's database.

V. Buyer's Rights

  1. The Buyer has the right to familiarize themselves with their Personal Data and the right to request correction of inaccurate, incomplete, or inaccurate Personal Data by writing an email to hello@obuddy.eu. In this case, the Seller must promptly implement the buyer's request (within 1-2 working days).  
  2. The Buyer has the right to cancel the purchase-sale contract of goods only if the product has not been damaged or significantly changed in appearance, has not been used, and remains in its original packaging.
  3. A Buyer who has purchased a product of inadequate quality in the online store has the right to demand that the Seller ensure the appropriate quality of the product, a proportionate reduction in the price, or unilaterally terminate the purchase-sale contract.
  4. The Seller is responsible to the consumer for any non-compliance with the quality requirements of the products at the time of delivery.

VI. Buyer's Obligations

  1. The Buyer must pay for the products and accept them in accordance with these Terms.
  2. If there are changes to the data provided in the Buyer's order form, the Buyer must immediately inform the Seller about them.
  3. By using www.obuddy.eu online store, the Buyer undertakes to comply with these Terms, other conditions clearly specified in the online store, and not to violate the laws of the Republic of Lithuania.

VII. Seller's Rights

  1. The Seller has the right to determine, at its discretion, the minimum basket size for products, i.e., the minimum amount that, when reached, the Buyer's order will be executed. This amount can be indicated when reviewing the shopping cart.
  2. If the Buyer attempts to harm the stability and security of the online store or violates their obligations, the Seller has the right to immediately and without warning restrict or suspend the Buyer's ability to use the online store or, in exceptional cases, cancel the Buyer's registration.
  3. In significant circumstances, the Seller may temporarily or permanently suspend the operation of the online store without prior notice to the Buyer. In this case, all accepted and confirmed Buyer orders are completed, and new orders are not accepted.
  4. The Seller has the right, by notifying the Buyer in advance, to cancel the Buyer's order if the Buyer, choosing payment by bank transfer, does not pay for the products.
  5. The Seller may conduct various marketing campaigns with the prior consent of the Buyers, informing them about these campaigns by sending information to the Buyers' specified contacts. The Seller also has the right to unilaterally, without separate warning, change the terms of the discussed marketing campaigns and terminate ongoing campaigns.
  6. The Seller undertakes to deliver the products to the Buyer no later than 30 days from the date of the contract. In case the Seller, for important reasons, cannot deliver the ordered products within 30 days, the Seller undertakes to immediately inform the Buyer about the delay in the delivery of the products.

VIII. Seller's Obligations

  1. The Seller undertakes, under these Terms and the conditions set in the online store, to provide the Buyer with the opportunity to use the services offered by the www.obuddy.eu online store.
  2. The Seller undertakes to respect the Buyer's privacy rights to personal information, i.e., to process the Buyer's specified Personal Data in accordance with the laws of the Republic of Lithuania.
  3. The Seller undertakes to deliver the Buyer's ordered products to the specified address under the specified conditions.
  4. For important reasons, the Seller, unable to deliver the ordered products to the Buyer within 30 days, undertakes to immediately inform the Buyer about the delay in the delivery of the products.
  5. When the Buyer returns the Goods, the Seller undertakes to refund the paid amount within 7-10 (seven to ten) business days from the day the Goods are returned to the Seller.

IX. Prices, Payment Procedure, and Terms of Products 

  1. The prices of products in the online store and in the formed order are indicated in euros with VAT.
  2. The Buyer pays for the products in one of the following ways:
  3. Using electronic banking;
  4. By bank transfer;
  5. OBUDDY gift voucher.
  6. When paying by bank transfer, the Buyer undertakes to pay for the products immediately. An order is formed only after payment is made.
  7. VAT invoices provide information on selected products, their quantity, discounts granted, final product prices, including all taxes, and other data required by the legal acts regulating accounting.

X. Delivery of Products

  1. When ordering products, the Buyer can choose the method of product delivery, presented on website, i.e., use the product delivery service provided by the Seller or pick up the products at the Seller's designated point.

XI. Delivery to the Buyer's Specified Address:

  1. The Buyer, when choosing the product delivery service during the order, must specify the exact delivery location.
  2. The Buyer must accept the products delivery themselves. In cases where the Buyer cannot accept the products delivery themselves, and the products are delivered to the specified address based on other data provided by the Buyer, the Buyer does not have the right to make claims to the Seller for improper delivery of the products to the wrong person.
  3. The Seller or its authorized representative delivers the products.
  4. The delivery cost depends on the delivery method chosen by the Buyer.
  5. Seller reserves the right to change the delivery fee and the minimum purchase amount for free delivery. The current rates are specified in the order confirmation page, allowing the Buyer to review them before confirming the order.
  6. The ordered Goods must be collected no later than 21 working days from the Seller's confirmation that the order is ready for pickup. If the Buyer fails to collect the Goods on time, the Seller reserves the right to cancel the order without notice and refund the payment made.
  7. Goods can only be collected by the person who placed the order or the person specified at the time of order placement.
  8. The Seller provides the Goods to the Buyer based on the terms specified in the Goods descriptions. These terms are preliminary and do not apply in cases where the Seller's warehouse lacks the required Goods, and the Buyer is informed of the shortage. In any case, the Seller undertakes to deliver the Goods within 30 days from the date of contract formation. In exceptional cases, delivery may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller agrees to promptly contact the Buyer and agree on the conditions for delivering the Goods.
  9. The Seller is not responsible for changes in the characteristics of the Goods that may occur due to temperature fluctuations or other circumstances beyond the Seller's control during the delivery to the Buyer. The Seller also disclaims responsibility for damage that may occur during transportation.
  10. In cases where the sale contract includes the transportation of items, and the Seller sends the items to the Buyer, the risk of accidental loss or damage to the items passes to the Buyer when they or the person specified by them, excluding the carrier, accepts the items. If the items are handed over to the carrier chosen by the Buyer, and the Seller did not offer such delivery, the risk passes to the Buyer when the items are handed over to the carrier.
  11. In all cases, the Seller is released from liability for the violation of delivery deadlines if the Goods are not delivered to the Buyer or are not delivered on time due to the Buyer's fault or circumstances beyond the Buyer's control.
  12. During the delivery of the Goods to the Buyer, the Buyer must inspect the shipment and the condition of the Goods with the Seller or its authorized representative and sign the shipment handover-acceptance document. If the Buyer signs the shipment handover-acceptance document, it is considered that the shipment has been handed over in a satisfactory condition, and there are no damages to the Goods, the causes of which can be attributed to non-factory defects, and there are no discrepancies in the Goods' packaging (which can be determined during external inspection). If the Buyer notices that the package of the provided shipment is damaged (crushed, wet, or otherwise externally damaged) or the Goods are damaged and/or the Goods are not in the correct configuration, the Buyer must note this in the shipment handover-acceptance document.

XII. Return and Exchange of Goods

  1. Goods purchased on www.obuddy.eu can be returned and/or exchanged in accordance with the provisions of Articles 6.362 and 6.363 of the Civil Code of the Republic of Lithuania, as well as the "Retail Trade Rules" approved by the Resolution No. 738 of the Government of the Republic of Lithuania on July 22, 2014.
  2. To return a high-quality Product(s), the Buyer must notify the Seller in writing (via email at hello@obuddy.eu).
  3. The Buyer has the right to return the Goods within 14 days from the delivery or receipt date, provided that the visual appearance and/or packaging of the Goods are undamaged, after informing the Seller in writing.
  4. The Seller has the right to refuse to accept Goods that have been unpacked after delivery and are unsuitable for return due to health or hygiene reasons, or the Goods cannot be returned in other cases specified by the laws of the Republic of Lithuania. The Buyer must ensure that the quality, packaging, and compliance of the returned Goods with safety and hygiene requirements remain unchanged.
  5. The Seller has the right to refuse to accept Goods returned or exchanged by the Buyer in cases specified in Clause 58 of these Rules, as well as if it is determined that the Goods are damaged, labels are removed and/or damaged, protective film is peeled off, packaging is damaged, etc., and/or the Goods have been used.
  6. By exercising the right to return the Goods, the Buyer covers the costs of returning the Goods.
  7. The Seller is not responsible for the deterioration in the quality of the Goods if the Buyer or individuals to whom the Buyer transferred the Goods used them for purposes other than those for which such Goods are commonly used, did not follow the requirements specified in the instructions, violated the rules for the transportation, storage, use, and/or storage of the Goods, as well as if visible defects in the packaging of the Goods and other external defects were not reported in writing during the transfer of the Goods, or the deterioration in the quality of the Goods is due to the actions of the Buyer or other individuals to whom the Buyer transferred the Goods.
  8. Refunds for returned Goods are always transferred via a bank transfer to the payer's bank account.

XIII. Liability

  1. The Buyer is entirely responsible for the accuracy of the Personal data provided by them. If the Buyer does not provide accurate Personal data, the Seller is not responsible for the consequences arising from it and has the right to demand compensation for direct losses incurred from the Buyer.
  2. The Buyer is responsible for actions performed using this online store.
  3. A registered Buyer is responsible for the transfer of their login data to third parties. If a third party, using the Buyer's login data, avails themselves of the services provided by MB Retail through the online store, the Seller considers this person as the Buyer.
  4. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller's recommendations and their obligations, did not familiarize themselves with these Rules, even though such an opportunity was provided to them.
  5. If the Seller's online store contains links to websites of other companies, institutions, organizations, or individuals, the Seller is not responsible for the information on those sites or the activities carried out there, does not supervise those websites, does not control them, and does not represent those companies and individuals.

XIV. Exchange of Information

  1. The Seller sends all notifications to the Buyer's provided email address in accordance with the Rules.
  2. The Buyer sends all notifications and questions to the Seller using the communication means specified in the Seller's online store.
  3. The term "in writing" used in the Rules includes electronic messages.

XV. Final Provisions

  1. These Rules are established in accordance with the laws of the Republic of Lithuania.
  2. The relationships arising from these Rules are governed by the laws of the Republic of Lithuania.
  3. All disputes arising from the implementation of these Rules are resolved through negotiations. In the event of failure to reach an agreement, disputes are settled in accordance with the laws of the Republic of Lithuania, based on the Seller's place of residence.
  4. The Buyer is not entitled to transfer or assign all or part of the rights and obligations arising from these Rules to a third party or parties without the Seller's written consent.
  5. In the event that the Buyer disagrees with the response provided by the Seller to the Buyer's written claim regarding the Product purchased on www.obuddy.eu the Buyer may submit their request/complaint to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, phone: +3705 262 67 51, fax: (85) 279 1466, on the website www.vvtat.lt (also to the territorial divisions of the State Consumer Rights Protection Authority in the counties) – or fill out the request form on the ODR platform https://ec.europa.eu/odr/.
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